Customer Reviews

Quick response with a friendly support upon arrival due to a size mismatch on the SIM and perhaps the best service I have used in all my visits to Japan! All information to enable the SIM cards was clearly explained.

Customer service was outstanding and did reply very fast.

Really easy to use. Picked up at airport post office. Battery lasted the whole day and usually still on 50% by bedtime. Dropped off at same post-office. Very happy and definitely worth having

Always reliable. I’ve used this service > 3 times and it’s always easy to use, works exactly as expected and really helps with navigating in Japan.

The CDJapan pocket wifi service is excellent and as usual it was super efficient and good value for money.

Great to have access!

Package is easy to collect and easy to return. Clear instruction on the usage of the device. Price is reasonable. High speed and good connection most of the time.

Excellent service and easy set up, good information available. No issues.

Everything was clear and easy to manage.

Have used for a number of years. Excellent service & competitively priced.

It was great! I am very happy that I decided to rent that Mobile Wi-Fi gadget. It saved me a lot of trouble in Japan. I was absolutely free to move around, looking at the maps, searching for train schedules and local sights, chatting with friends, sharing photos, reading mail, and watching YouTube! My Russian mobile plan would not allow me to do it, it would probably run to the limit in a few minutes.

The router was enough to spend our stay without trouble.
Even after exceeding the day limit, the reduced speed was enough to use maps.

It's very easy to get and give back the router.

Great at usual. Reception is good almost anywhere, the package is always neat and easy to use.

Great speeds and long battery life! The process of purchasing the services was quick and easy. Picking up the package from the airport was also super convenient!

My only suggestion would be to send the device/service notifications in different languages. I had about 22 notifications that I couldn’t read, because they were mostly in kanji.

Very good service. Was easy to use and manage. Will use this service again

Great and easy to use, the device was delivered to my hotel perfectly on time, and was easy to return at the airport. Internet speed was fast, and had plenty to spare at the end of the trip. Would definitely use again next time I'm in Japan.

Excellent as always... I only rely on your service whenever I am in Japan.

I enjoy using your rental service. The devices are easy to use.

Thank you very much for your service!

Fast, reliable and rather stable connection, even at the subway.

I've used your service two consecutive years now. Receiving and returning the device is so easy. The twin-USB adaptor that you include is really useful.

Easy to order great communications and lots of setup instructions and tool to install to include a all postage paid return envelope with email reminders of return date. Luckily I stopped in Tokyo Disneyland first fo a couple of days so I was able to have it sent directly to the hotel and I received my sim card as I checked in. My final destination was Okinawa and they dont seem to deliver there yet. But overall Excellent service and sim work flawlessly though out Japan to include Okinawa. I will definitely rent again.

Internet was fast, pocket wifi was easy to use, and instructions were very clear. It arrived on time to our hotel.

I always love renting from CDJAPAN for SIM cards. The set up is easy, pick up and drop off is also very easy. But the only thing I had a difficulty this time was I rented 2 different kinds of SIM cards and I was not really sure which one was which. I wish they would label or write a message to the customers.

Intermittent internet service, however transaction was otherwise smooth

This rental service is top notch. The equipment I received was very high quality and never failed me. It is very easy to use and comes with effortless instructions. A life saver and must have for your trip to the beautiful country of Japan. I will used CDJapan every time I visit, no need to look for any other WiFi rental provider. They will take care of all your needs.

Great service, sim card was delivered on time before my arrival in Japan. The envelope contains all of the required steps to use and activate the service.
The sim served its purpose on my 2 week Japan trip with plenty of coverage which was great as I always needed to use Google Maps and check out restaurant reviews!

Prior to booking the website is an hit overloaded

A great and simple service as usual.

Reliable and quick service. Not only did the pocket WiFi get to me quickly, but it also worked in all parts of Tokyo I travelled to. I can always count on CDJapan for fast, reliable service! Very satisfied!