Customer Reviews

Fan tastic servioce, was there in our hotel as romised and charged, ran all day without issues, and return was easy - just find a post office box. one at Tokyo Airport!

Fast, easy, and smooth online transaction. The device is compact with stable connection.

Easy to use. Item was waiting for me at the hotel. I had no trouble accessing google maps, youtube and the general internet. Easy to send back.

great price for this service. internet speeds were better than most. would recommend this product. and we will use it again. on our next trip back to Japan.

Easy to book and the wifi device was delivered ahead of my arrival. Simple to understand instructions helped since the device menu was in Japanese. Returning the device was simple with included envelope and prepaid label.

Easy to set up after collecting SIM cards.

We had the CD Japan Rental delivered to our first hotel. Delivery was made on time and the device was waiting for us. We were in Japan for two weeks and traveled hundreds of miles. The Wi-Fi worked flawlessly the entire trip and was worth every penny!

The device worked perfectly during the entire trip; I had zero issues at all. The speed was great for sending / receiving messages as well as map routes while out. The battery life was substantial and lasted all day. The return process was also very simple. I will surely use for my next trip to Japan.

Nice and easy
No issues at all

Using your pocket wifi was absolutely perfect for our needs. Good strong signal for many many metres and the battery easily lasted a full day and late into the evening with heavy use. Really good service coverage right across Japan including remote rural areas of central Kyushu.
Will definitely be using again!

Cheap and very reliable

It was easy to use and it was very useful for the trip in Japan.
Although I hope the company can clean the Pocketwifi before giving it to a new customer. It was covered in something looking like glue with dust on. I used antibac to clean it to be safe as I did not know what it was.

It was nice and convenient !! I was very happy !

Great Service.Great coverage in the Tokyo area

Very easy, affordable, and great service! The pocket WIFI worked excellently the entire time I was in Japan. I am SO glad I rented this handy little device through CDJapan. Pickup and drop-off was easy, and the entire experience was excellent. Would recommend!

Very convenient, pocket-sized and lasts for a long time! Our family of 4 people was connected to wifi the whole time in Japan and lasts about 8 hours (sometimes shorter, sometimes longer) but we had our own powerbank so everything was good. I liked that there was no daily limit so we could freely upload our live videos as we go without worrying about reaching the quota. Pickup and return were easy too!

The only downside is the line was quite slow when we were at Tokyo DisneySea :(

Absolutely positively impressed by the service. Pick-up and returns were as smooth as they could be and the device never let me down. There was an issue with the charging cable, not connecting properly, that led to incomplete charges. Yet, their customer service replied to my email in a matter of an hour and in 48 hours I had a new charger delivered to my hotel. Brilliant service and customer care.

The rental payment is too high

我覺得WIFI機相當好用，無須設定就能用，網路速度也不錯。

小缺點有兩個
1. 電池可能比較舊了，需要持續充電不然很快會沒電
2. 只能看到每日累積流量，不能看到整個月的總流量/剩餘流量。
不過結果而言我大概只用了100GB多一點，沒有造成大問題。

I used the mobile wifi rental, but I actually wanted to try the e-sim option, but could not find on the website how to purchase. The rental service for mobile wifi was good overall. I have no complaints, other than not being able to receive SMS messages.

The CDJapan Rental service was easy to understand and worked as described. I had a reliable mobile hotspot for the duration of my trip. Returning the rented pieces was easy.

The 2-port USB charger was handy for charging another device simultaneously.

真的很方便，租借介面也很簡潔清晰，不會讓人不知道怎麼使用，租借時間快到期還會提醒，真的很棒。

Easy to use and had good signal everywhere I went.

Excellent! Would highly recommend. A bit on the expensive side but still well worth it!

BEWARE. THIS COMPANY WILL THREATEN YOU WITH MASSIVE CHARGES IF YOUR RETURN GOES MISSING.
The unit was delayed by the Post Office (no fault of mine), so was about 5 days late returning to CDJapan. In those 5 days, I received 2 emails threatening me with charges of 25000 Yen if the Pocket WIFI was not returned. The unit was eventually successfully returned. My advice would be: do not threaten customers if you wish for them to continue to use your service.... I will not use your company again.

I've used pocket wifi devices from CDJapan for years whenever I go to Japan, but Cloud Device I tried this time around was not very good. Slow speeds, dropped connections, bad charging cable. With so many other options and lowering costs of using a travel SIM, I will likely not repeat.

We have been to Japan four times and have always used CDJapan. Never had a problem.
Their website is easy to use.

Great product and customer service. We've ordered a 100 Giga Pocket WiFi High Speed SoftBank for 16 days. The package waited for us in our hotel upon our arrival with clear instructions on how to use the product and how to return it. The Wifi was on all day long and we never had problems with battery running out (we usually arrived at night with about 50% battery left). In short, Highly recommended!
Highly recommended!

wifi包裝用心 使用說明書 和如何歸還 都說明得很清楚