Customer Reviews

It is a great service and well organized. I used it several time and the delivery to the Hotel always works very well and returning the item is very easy. Devices work well and internet connection was at every spot very good.

I enjoyed using CDJapan's pocket wifi. It worked very well, on the train, where I was staying, etc. It was so useful and effective that I kept on extending my use of it, until I didn't need It any longer. The discount when I extended it was also a great incentive to extend my use of the pocket wifi.

It was great service.

Very good, reliable internet.

充電線ㄧ拿到就是壞的，但網路順暢、體積小方便攜帶

客服人員回應迅速並能作出有效的建議，對於客人的意見也很有耐心的解答並持續幫助，本人十分滿意。
只是個人認為CloudAir的網路速度即使在流量沒超過的情況下仍沒有到令人滿意的速度
對比Softbank Highspeed後，CloudAir變得可有可無。

Rental process is very smooth and easy. There are no hidden costs, everything is clean and easy to adjust to your needs.

Quality and easy to use WiFi Rental service. Pick up and return at airport post office. Even if you didn't know Japanese, just saying "WiFi" or something similar, the staff will probably understand it. Had unlimited data plan with good speed and good battery life.

Very good. No problem.

It was far better than SoftBank Air in terms of connectivity, still there were time of delay in downloading.

Cloud Air has poor performance. Service was responsive

Very satisfied with the unit

Excellent service! I had no problems.

Great worked fine ! No dramas reciveiving the sun or returning !

Good pricing and I very much appreciated how fast the support responded to my questions and helped me. Very good service.

Easy to use wifi rental for a fair price.

Dongle worked well, price was very reasonable. The only places I couldn’t get reception were long tunnels while on the Shinkansen, which makes sense.

For our 15-day trip, we rented two CloudAir (150-GB cap) pocket wifi units. The most difficult part was choosing the right pocket wifi. Ultimately, the price points were reasonable to get these nearly unlimited devices which served our group of 6. It was very convenient to pick up in the Narita airport post office. Each device came with a little mesh bag, USB charger and cable as well as a pre-paid return envelope. The return was very painless. The instructions in English were easy to follow. I packed everything in the mailing envelope and deposited it in a mail box at Haneda International terminal. I received confirmation a few days later of receipt of all of the equipment. It was very painless!

Great service, I’ve used it on 6 trips to Japan. The customer service is flawless and flexible (my mistake on dates, not theirs) with prompt replies to email when you need it. Simply outstanding.

Excellent value and coverage around all parts of Japan. Very handy and convenient. Take it wherever you go for wifi

I had access to wifi during my trip, so I wasn't using my data very heavily, but having 200MB/day was perfect for me and I didn't notice any throttling or speeds slowing down.

I was using my dual-SIM phone (with an Australian SIM, texts & calls only, no data) and I didn't have any issues!

Pickup and dropoff were very easy, and I liked the flexibility because I was arriving and departing from different airports. Between two users, the speeds were excellent. The battery life of the unit was perfect for an entire day's use.

Perfectly organized, everything very smooth & comfortable. Great service solution for travellers.

Good service and continous internet usage even when riding a subway.

Great service as always! Items were waiting at the hotel when we arrived, worked great and were easy to ship back.

I chose the Softbank unlimited. Package waiting for me at Narita PO. Worked perfectly on a W7 netbook and a Moto G7 smartphone. 100% reliable for my entire stay. Very fast connection and retained charge for a long time. Pocket-sized. Handed in to Narita PO at the end of my stay. Absolutely brilliant.

Great item again. worked perfect all over Tokyo

Whenever we asked questions we received response quickly. Very satisfied.

Easy to use and instructions are straight forward. Quick email reply too

Everything was perfect. The router was waiting when I arrived, fully charged and ready to go.