Satisfied with the service. Sim card well delivered to the requested hotel address and right on time. Instructions took some time to figure out to activate the sim card. Maybe the instruction steps can be made more simple. Since this is for data/internet - could not do text message as my original simcard, but good enough to get connected.
Fast and very reliable at all times. Third time using this service and no problems.
convenient for foreigner who need to use WIFI service in Japan. I use in several part of Japan (from Ibaraki to Gifu and pass the other prefecture), it is a good response, long live battery.
Thank you again for another satisfactory rental!
It was very easy. I picked it up at the airport, turned it on, and I connected to the WIFI. It surely covered all the days I was in Japan. It saved me lots! I'm using this service again when I come back this March for the Sakura season. Thank you CD JAPAN!
Everything worked like a charm! I am very happy with how easy renting and using the device was, also as warned the device I rented didn't always work when inside buildings, but when outside everything was a-okay
Great efficient service. Second time we have used and as reliable as ever.
Excellent product and worked well on our trip
Great service. SIM delivered on time and contains everything you need for quick set up. Return envelope is very convenient.
Super easy - wifi was waiting for us at our hotel and we dropped it off at the airport. No hassle, and it was super handy for our trip around Japan.
Great service, device worked very well and served our needs perfectly.
The device was delivered to the hotel (in Osaka) on time as requested. Returning it by dropping off at a post box at Haneda Airport was easy. The device battery was good and most of the time, it could last for a day. Couple of time, we needed to use it with a power bank. Regarding the wifi performance, we didn't see any issue while using in Osaka. But, in Kyoto, we did see connection dropped in higher ground (like top floor of Kyoto Station) and Arashiyama area. In Toyko, several drops were experienced at subway.
Was very easy to pick-up. The first time around I used it, I didn't feel the internet was slow even after the 110MB limit a day (2016). However, this time there was a significant difference. I was prepared for it so it was OK. It is still good value for money, especially since most other providers do not allow you to extend past 2 weeks. It also worked on the Samsung Galaxy S6
Great service and easy to use!
I was really happy with the service. Good speed and not at all difficult to use. Sometimes I'd lose the signal indoors but not for long.
Great service for a great price!
Fantastic service..I did have a hiccup however when the service dropped out for most of a day,but I got a very quick response when I complained.
Very good service. good service, fast delivery of rental equipment
This was my 12th time in Japan, and I have always been very happy with the mobile wifi I rented from CDJapan. I have tried a few other brands over the years and some of them have been very disappointing. CDJapan has always worked fast and reliable. The usage limits are clear and the speeds are as expected from 4G/LTE. I usually take their highest tier and it works flawlessly all day long, even for watching Netflix or other intensive usage. Highly recommend when going to Japan.
it was good as usual but sometimes very long to load.
Easy to use simcard. Just need to insert and follow the instructions given in the packet. Do be careful of the daily limit. The speed slows down quite abit after limit is reached. Only thing to note is signal might not be very good if deep underground like in trains or basement of building.
Awesome ! I will use it everytime I'll go to Japan from now on !
I am very satisfied of having ordered this rental through you. The device arrived to my hotel on time and worked perfectly. It was very useful for me, specially to find directions and the connection was perfect everywhere. I really would recomend you to use this service!! Thank you very much and best regards.
very good on time service. router functions very well.
I am very satisfied with your service and the performance of the wifi router i got. I just found it hard to explain in English to the Post Office staff what I was picking up from the Post Office. I told them I am expecting a package from cdjapan. They asked for a parcel number. I could not give them any. One staff, who could understand English finally was able to help me and just looked for a parcel with my name on it. And sender was not even cdjapan. I got my router evenrually.
The ease and cost of the service were very good. The instructions for use and return were also very good. Having this as an option provided us the ability to use google maps for navigation which was vital to our time in Japan.
This is my third time using CDJapan Rental sim card and I am really satisfied with it. Your service really helped me a lot as it is quite hard to find prepaid sim cards in Japan.
Very convenient and affordable. Support team responds fast and helps all the way from finding the nearest post office according to your pick up day to providing assitance during use and return. Thank you, will definitely avail of your service again when we return to Japan.
the Item was very easy to use. and the Performance was good all over Japan.
Second time using CDJapan's rental service. Everything works well as advertised. Wifi is blazing fast and coverage is great.
Price was very reasonable, wifi box was easy to pickup and return on arrival/departure, signal worked great in all the cities I visited while in Japan.
The battery life of the router was great and connection was superb even in the 5th station at Mt. Fuji. I'm definitely going to use their services when I come back to Japan.
I found it very easy to pick up/drop off at airport (I didn't have it shipped to my hotel because I find Japanese addresses very confusing), It only lost coverage in remote areas while on a train (If you are only staying in a city you should be fine). I would highly recommend CDJapan's Wifi rental service.
I use their SIM every year myself but this time, I ordered a mobile router after a minor problem with a SIM. Quick solution was provided by them and the router worked well. Always helpful and flexible when there is an issue to be resolved. Good, reliable service which I would recommend to friends and fellow travellers.
This is my 4th time renting from CDJapan. Delivery was prompt. I picked it up at Narita T2 post office with no issues. Service was always reliable at a fair price. Items were well packaged with easy instructions. Customer service is top notch. CDJapan is my pocket wifi/SIM rental of choice whenever I travel to Japan.
Very good, third time I have rented from CDJapan because of the reliability of the devices.
Very good experience. Thanks
Excellent. No problems.
Good service, worked fine for our time in Japan.
Excellent pocket wifi, exactly what we needed for our trip. Great customer service & communication. Would definitely use again in the future :)
Fantastic service, zero issues. Highly recommended.
The pickup and returning of the device from Post Office was very convenient. Network coverage was pretty good. Will be even better if CDJapan can consider providing DATA SIM card for those with their own pocket wifi device.
I thought the price was great and the service fantastic. Just too many reminder emails!
I am very happy with your service. It deliver the parcel on time & good communication with client. May be there should be a cheaper charge for low user. May be there should be a cheaper charge for low user.
Communication prior to the usage dates was prompt and answered all questions. Usage during the rental period was excellent and worked in all areas, even when I travelled to Togura, Nagano. Only thing that was a little worrying was returning the item as it was marked as overdue. Only when checking the shipping out of the device did I realize that it would take several days to return to CDJapan. Perhaps the best thing you could do is include the tracking number in the paperwork that the person keeps. That way they can track the package as it is returned to you. I regret not doing that myself.
I've used this service many times, both the sim card and pocket wifi. Each time I rent for at least 2 months, and it's always inexpensive and reliable. The ease of setup and return is a big part of why I keep coming back.
I am a 3rd time repeat user and will probably use it again. Overwhelming value, prompt service. Works everywhere even on top of mt Fuji!
As a foreign tourist in Japan, I found the Mobile WIFI Standard Speed 10 days Rental very useful. The price is good and the service is excellent.