Customer Reviews

The order and delivery process were quite easy and straightforward. The device was in excellent condition and we received everything we needed to use it (including instructions). The only issue is it occasionally lost signal in busy areas (central Kyoto, Dotonbori, remote temples). Other than that, worked well and was good value for money. Must also mention very good and prompt communication with CDJapan. Would definitely recommend.

fantastic! all good!

great pocket wifi never lose a signal any place in japan,fast 5G and Best in price too...
allan from canada

Very easy to setup, pickup, operate, and return.

Great service, efficient and reliable.

我所租借的wifi機，網速滿快的，在玩遊戲的時候也不會卡。客服人員都很即時的提供回覆。

Easy process, exceptional connectivity, accommodating to English speakers and economical. Highly recommend.

租借服務可以說是一條龍服務，由申請，付款，到酒店櫃檯取件，使用及歸還。超值！
在包件內A 4提示：
1）可提示一下續航時間
2）可加收件地址最近郵筒及空港国際有沒有郵筒
絕對信任

Overall an excellent service, convenient to order, receive, and return, and fairly-priced.

Perfect, as always. I prefer using a WiFi router over e-sim as I can connect several devices, the price is very reasonable and data usage is not limited. The CD Japan rental service works exceptionally well and is very easy to use. The WiFi router is delivered to your accommodation and you can set it up upon arrival. To return it, you just have to put it in the prepaid envelope and throw it into the next post box (usually there'll be one at the airport, but any post box you come across will do). The only drawback is you have to remember the device as in: remember to actually carry the device with you, charge it (or use a mobile battery) and return it. I didn't have questions this time but whenever I did have questions in the past they responded quickly and were very helpful. Absolutely recommended.

Excellent, transparent and great service. Highly recommended.

Easy to connect, use and return. Good for keeping up with communications home while abroad and managing maps and directions while in Japan.

You guys are awesome. It is easy to book the device, and the hardware has always been at my hotel when I checked in.

The device worked. The battery power ran fast. It took longer to recharge than expected.

Everything went fine, like the time before

寄件速度很快，很快便收取到wifi機並使用。

In some areas of japan it worked really well but in others it was very slow wifi

在2024年4月27日那天的日文咨詢回覆讓人看的很不爽, 『どこにも記載しておりません。』
忍不住想回：蛤??
除此之外, 其他的客服回覆都很快, 而且也很客氣, 謝謝...

Easy pickup and setup of device and good coverage.

Very nice service. Very consistent. Pick up and return are very simple. I think this makes the most sense when traveling to Japan.

All good, very reliable and steady connection. Plenty battery for the day on itself. I also appreciated the adapter coming with two USB ports. Very simple sendback procedure.

Overall are good, pick up and send back process also convenient.

I had a bad experience with this pocket wifi device. It cannot hold power for even half day. So just to save power & not loose wifi the whole day, I had to turn it off often. No good!

Collecting and returning were so simple and easier than another rental company which we had been using before. We liked your way better!

Your service was advertised as 1 rental device could carry upto 10 devices to be connected to wifi. However, we found it not correct. Each time when our 7th device got connected, the whole connection became so slow, or sometime lost its connection. We tested it a number of times between phones and laptops but this kept happening when we connected 7th device no matter what it was. So, it should not have been said "able to connect 10 devices" but "only 6". We already had 8 devices in our party which needed the wifi connection during our trip, so we ended up renting the 2nd device from you in the middle of our journey.

Arrived on time and easily to connected

Very useful and always on time.

Very convenient and surprisingly fast

Excellent ordering service, device was delivered to the post office inside the airport as promised with no issues receiving it with the instructions easy to follow that was provide prior to arriving. The device is ultra fast and served as a super reliable hotspot that worked with no issues as long as you bring a battery pack and keep it going. Speeds reached around 315 Mbps with uploads approaching 120 Mpbs.

Pocket wifi has very fast internet even when using on a moving train and subway.