Customer Reviews

Much better this time. I didn't have to keep restarting my phone to get it to work. Great Job!

Great service as always. Picked up at Narita Airport post office, it was charged and worked as soon as you turned it on and put the credentials in your devices. Battery life was great, and the coverage likewise. Very little if any dropout the entire time, even in Shinkansen tunnels.

Great service as always. I made a couple of mistakes 1, ordering it to start the day after I ordered it (I actually wanted to start it about a week later - when I arrived in Japan) and I needed an extra day.
Both were easily dealt with. And setting up on my iPhone11 was really easy!

The pocket wifi was good and the 350 MB / day was more than enough to stay online, use maps and apps while hiking etc.
Next time maybe make sure the Bus Ticket is also in the envelope though ;) Was not a biggie, thank you for refunding the money so fast!
I will use your service next time I visit Japan definitely :)

Very happy about the rental. Worked perfectly. Easy pick-up at the Airport.

Great service. Fast reliable. Highly recommend for a couple travelling together with multiple devices

Very happy! Rented the pocket wifi for casual users, 350 mb. We used it mainly for maps of areas we were travelling to and for sorting out buses and trains on how to get there. Found the 350 mb to be sufficient. It also worked everywhere we went - Tokyo, Fuji-san, Matsumoto, Tateyama, Kyoto, Osaka, Hiroshima - as well as on all trains. Highly recommended!

The service was seamless, when we arrived at the Hotel , the pocket WIFI's were there . The system used to return the units is also made easy , by placing the units in any Post Box any where in the country. The system WORKS.

This device was extremely useful to me in Japan, and I really couldn't have done without it.

great service, easy to use

Very good service, ave used this service before. Good customer relations

Very simple to use. Ordered via website. Picked up at Narita Airport. modem was already charged 100% and instructions were included. Very fast D/L speed and didn't lose connection even when traveling from Tokyo to Kyoto to Osaka. Did have some slow connectivity in the subway, but we were deep underground and it was to be expected. Modem range was very good well over 100ft. Battery life is excellent, stayed charged all day with heavy use (Google Maps, and Youtube video streaming). Return was simple using the included return enveloped and just dropped off in the postal box at KIX airport. 10/10 use this service again. Highly recommend.

Good Price and super easy to use. You can send it easyli to your hotel and when it’s finished bring ist to the next Post Box.

It was very easy to order, I was keept up to date on every status of my order by e-mail, the possibilities to pick it in the airport up or get it sent to my hotel was very conviniend, easy to return and easy to use. Worked perfectly - thank you.

Very, very good. I rented a mobile Wi-Fi router for two weeks in Tokyo and everything worked great. Even though there was an issue with my hotel booking and delivery, CD Japan informed me immediately and managed for me to get my device in time. Thank you so much for that! The device itself worked super well, internet was always very quick and available everywhere I went. Battery lasted all day, even if switched on all the time. It sometimes switched itself off though, which was a little bothering, but I think it was the (really) hot weather's fault. Return was as easy and convenient as described. Really great experience and I recommend it and also will use it again any time. Thank you very much!

Received items at hotel as expected, and using the wi-fi was easy. Only problem is that it sometimes doesn't work on the subway, but that's to be expected. Returning was easy at the JP Post Counter at the airport (and it allowed me to use the wi-fi to the fullest extent).

I have used this service before. Always very easy to pickup and return. Very clear and easy to follow instructions.

Third time I use the service in the last 3 years and everything worked as planned.

Quality of the service was very good. Connections with router are smooth, all connected phones and PCs worked perfect. Also the coverage was proper both in the big cities as well as in the countryside. The only small issue is the router in the offer has battery not sufficient for full day of normal data usage (communicators, maps, sporadic Internet browsing with no video etc.). You just need to have a power bank handy if you spent most of the day sightseeing.

I’ve been using CDJ rental service for years now every time I go to Japan and it’s always been reliable and convenient.

A must-have every time I visit Japan! Highly recommend it!
Before learning about this service, we would periodically go to a Net cafe to use the internet, which was inconvenient and pricey.
The pocket WiFi is extremely convenient! You can get high-speed internet basically anywhere and it is small so easy to carry around. I usually have it sent to my family or friend so I can pick it up, but it is also very easy to get it delivered to the airport, hotel, or Airbnb. It comes with a self-addressed and posted envelope so it’s easy to drop it into a postbox to return as well.
Even if you don’t have cellphone service in Japan, you can use an app like Facebook messenger to make calls or send messages. If you have an iPhone, you can also send texts/iMessages over the WiFi.

Great service! Thank you so much. The WIFI Pocket was delivered on time and made our holiday so easy and smooth, but the thing that we enjoyed the most was the super efficient and fast customer service, that would reply to our email queries within minutes and provided immediate support. We highly recommend using this service to everyone going to Japan.

Excellent service. I have used cdjapan twice, and I'll use it again next Time.

Very convenient delivery, both to and from the customer. And the mobile internet service works well and stably

Very good service! It's essential to rent pocket wifi when visiting Japan so that getting lost is not a problem anymore!
Battery should have longer life for the day but you can opt to switch the device on just when in need.
Overall I'm satisfied :)

Service was great. It was incredibly convenient to have a SIM card and wifi box during our stay -- wish such a service existed at an affordable price in the States.

I picked up the pocket wifi upon arrival at post office (Narita Airport). Set-up was fast and easy.The pocket wifi was the perfect solution for me, it was reliable and worked anywhere. Returning it with the provided envelope was fast and simple. I'm a so-called "heavy user" which is why I chose CDJapan.

Fast.Easy.convenient.
Will rent again.

Ordered it a few weeks before we left Australia, delivered to the hotel as promised and waiting for me when I arrived in Japan, easy to set up and supported several devices with no problems, easy to return just drop it in a post box plus you get frequent reminders for when it is due back and confirmation when it has been received back by CD Japan.

CD Japan is consistently one of the most inexpensive services, plus it's unlimited data. Also, it's very convinient as it's delivered to where I'm staying before I get there, and at the end of my contract I just drop the prepaid envelope in the post box. Between that and the tons of free WiFi services popping up in Tokyo, I don't need a different service.