Customer Reviews

I chose CDJapan due to the flexible and convenient pick up and drop off location. I also chose CDJapan because of their quick response time and ongoing communication during troubleshooting times and their 7day mobile wifi plan which was perfect for me and my circumstances.

Worked seamlessly the entire time. Ran out of battery one day after heavy use.

Very nice service and good quality!!

Extremely good and when one of the devices I rented stopped working, there was prompt and quick customer service to help me immediately get another device out.

Staff was very accommodating and sent the device to my dorm room. Very easy to set up, charged fairly quickly, and battery life was good. I got signal everywhere I went, which was nice. Sometimes the device would turn itself off and pressing the power button wouldn't work so I'd have to plug it in to charge so it would come on, then it'd be fine (but it would be fully charged). That's my only complaint. Everything was nice and convenient.

Brilliant. Worked everywhere we went in Japan (urban and rural). Fast, convenient.

The CDJapan Rental was fantastic! I always had service, and I don't think I ever overused the data so the service was never slow. It was very reliable and easy to use. The instructions were clear, and returning the SIM card was also easy to do. Overall, it was great.

Excellent service. This is the third time I have used CDJapan for pocket wifi and each time its been seemless - very easy to use and a great product.

Easy to get, use and return.
Sounds like it's not enough at first but it was great!
+ the communication was good too. Thank you!

Super easy. Picked up the rental at Narita airport, worked perfect, no issues.

Easy pickup & dropoff. Internet via Wifi not always available.

This is second time I used CD Japan, very easy and straight forward.

Very convenient to pick up and return the WiFi equipment. Very portable and works well.

loved your WiFi rental service. Everything’s so clear and easy. It’s a must have for anyone traveling to Japan. I’ve been recommending your WiFi pocket to everyone I know who are planning to travel to Japan.

Excellent, affordable, easy to use. Would recommend.

Service always worked fast! Enough data for maps and social media apps to get by for a day.

When I go back to Japan, I always rent JP Data Sim from CD Japan.
I have not met any inconvenience so far.
The usage of data is unlimited, and rental fee is reasonable.

Second time using the service. SIM card arrived at the hotel by the specified date, and had no issues getting the card to work in the phone using the provided instructions. Service coverage was generally acceptable. Daily data limit at max speed was surprisingly easy to hit even with just using Google Maps and navigation, as it's not possible to pre-download map data for Japan- after hitting this limit the data rate was rather slow and required standing around waiting for things to load. I would recommend disabling as many background services using data over non-wifi as possible. I prefer the convenience of the SIM card over the "pocket wifi" devices, although the pricing and speed options for the latter have become more compelling.

Service is prompt and accurate. Speed is pretty fast. Unable to use it on a cruise (during cruising) but signal resumed on all shores. Returning the package is very easy as the instruction is clear.

Very easy to use service. They had simple instructions to follow for installing the SIM and profile, and the return was as simple as giving the envelope to the hotel desk staff to post for me upon leaving. I've used CD Japan for several trips now, they're my "go to" service for a data plan while in Japan.

I've used this service twice, and each time been very satisfied with the ease of the whole process. I compared an overseas plan with my cell phone service provider, and found it more expensive for the access I wanted, and rented a portable WiFi from CD Japan. I had no issues or connectivity problems at all with this device, and as I was meeting with friends at a concert, I was happy to share my WiFi with them since the "free" service at the venue was bogged down. I have recommended CD Japan to overseas travelers before, and will continue to do so.

The full rental experience was very smooth.
No line at the post office at the airport and very fast pick-up and deposit.
We rented the no limit pocket wi-fi for 16 days and we never were out of line: place visited include Kanazawa, Kyoto, Hiroshima, Nara, Osaka, Miyajima and Hakone.
I really appreciated the notification e-mail during the trip.
As you may understand, internet is essential for non japanese speaking, and with CDJapan we could focus on the trip and enjoy Japan!

ze doen wat ze beloven en het werkt gewoon erg makkelijk. WifiBox was er op het afgesproken moment. Duidelijk instructie (incl. FAQ), retourenvelop aanwezig.
Snelle verbinding en altijd bereik gehad. Totaal geen opmerkingen. Ik ben zeer tevreden.

The process of renting is very easy. Had an easy time collecting the item from the post office at NRT and returning back on the post box in Kansai airport. The battery lasted for a long time. The wifi was very fast. I was very happy with CDJapan.

Was a very user friendly experience that I would recommend to anyone traveling in Japan.

I was generally pleased with the service.

I had good internet all the time. Very easy to use.

Fantastic response times and professional, friendly service.

The pocket wifi rental is an excellent service. Item was waiting for me at my hotel and worked right away. Had constant service throughout my entire trip, and kept me connected to the internet at all times.

Really useful gadget to have when travelling around japan. No problems with the wifi box. Always high speed internet and the pick up, renewal and drop off processes were simple. Recommend!