Very convenient delivery, both to and from the customer. And the mobile internet service works well and stably
Very good service! It's essential to rent pocket wifi when visiting Japan so that getting lost is not a problem anymore! Battery should have longer life for the day but you can opt to switch the device on just when in need. Overall I'm satisfied :)
Service was great. It was incredibly convenient to have a SIM card and wifi box during our stay -- wish such a service existed at an affordable price in the States.
I picked up the pocket wifi upon arrival at post office (Narita Airport). Set-up was fast and easy.The pocket wifi was the perfect solution for me, it was reliable and worked anywhere. Returning it with the provided envelope was fast and simple. I'm a so-called "heavy user" which is why I chose CDJapan.
Fast.Easy.convenient. Will rent again.
Ordered it a few weeks before we left Australia, delivered to the hotel as promised and waiting for me when I arrived in Japan, easy to set up and supported several devices with no problems, easy to return just drop it in a post box plus you get frequent reminders for when it is due back and confirmation when it has been received back by CD Japan.
CD Japan is consistently one of the most inexpensive services, plus it's unlimited data. Also, it's very convinient as it's delivered to where I'm staying before I get there, and at the end of my contract I just drop the prepaid envelope in the post box. Between that and the tons of free WiFi services popping up in Tokyo, I don't need a different service.
I chose CDJapan due to the flexible and convenient pick up and drop off location. I also chose CDJapan because of their quick response time and ongoing communication during troubleshooting times and their 7day mobile wifi plan which was perfect for me and my circumstances.
Worked seamlessly the entire time. Ran out of battery one day after heavy use.
Very nice service and good quality!!
Extremely good and when one of the devices I rented stopped working, there was prompt and quick customer service to help me immediately get another device out.
Staff was very accommodating and sent the device to my dorm room. Very easy to set up, charged fairly quickly, and battery life was good. I got signal everywhere I went, which was nice. Sometimes the device would turn itself off and pressing the power button wouldn't work so I'd have to plug it in to charge so it would come on, then it'd be fine (but it would be fully charged). That's my only complaint. Everything was nice and convenient.
Brilliant. Worked everywhere we went in Japan (urban and rural). Fast, convenient.
The CDJapan Rental was fantastic! I always had service, and I don't think I ever overused the data so the service was never slow. It was very reliable and easy to use. The instructions were clear, and returning the SIM card was also easy to do. Overall, it was great.
Excellent service. This is the third time I have used CDJapan for pocket wifi and each time its been seemless - very easy to use and a great product.
Easy to get, use and return. Sounds like it's not enough at first but it was great! + the communication was good too. Thank you!
Super easy. Picked up the rental at Narita airport, worked perfect, no issues.
Easy pickup & dropoff. Internet via Wifi not always available.
This is second time I used CD Japan, very easy and straight forward.
Very convenient to pick up and return the WiFi equipment. Very portable and works well.
loved your WiFi rental service. Everything’s so clear and easy. It’s a must have for anyone traveling to Japan. I’ve been recommending your WiFi pocket to everyone I know who are planning to travel to Japan.
Excellent, affordable, easy to use. Would recommend.
Service always worked fast! Enough data for maps and social media apps to get by for a day.
When I go back to Japan, I always rent JP Data Sim from CD Japan. I have not met any inconvenience so far. The usage of data is unlimited, and rental fee is reasonable.
Second time using the service. SIM card arrived at the hotel by the specified date, and had no issues getting the card to work in the phone using the provided instructions. Service coverage was generally acceptable. Daily data limit at max speed was surprisingly easy to hit even with just using Google Maps and navigation, as it's not possible to pre-download map data for Japan- after hitting this limit the data rate was rather slow and required standing around waiting for things to load. I would recommend disabling as many background services using data over non-wifi as possible. I prefer the convenience of the SIM card over the "pocket wifi" devices, although the pricing and speed options for the latter have become more compelling.
Service is prompt and accurate. Speed is pretty fast. Unable to use it on a cruise (during cruising) but signal resumed on all shores. Returning the package is very easy as the instruction is clear.
Very easy to use service. They had simple instructions to follow for installing the SIM and profile, and the return was as simple as giving the envelope to the hotel desk staff to post for me upon leaving. I've used CD Japan for several trips now, they're my "go to" service for a data plan while in Japan.
I've used this service twice, and each time been very satisfied with the ease of the whole process. I compared an overseas plan with my cell phone service provider, and found it more expensive for the access I wanted, and rented a portable WiFi from CD Japan. I had no issues or connectivity problems at all with this device, and as I was meeting with friends at a concert, I was happy to share my WiFi with them since the "free" service at the venue was bogged down. I have recommended CD Japan to overseas travelers before, and will continue to do so.
The full rental experience was very smooth. No line at the post office at the airport and very fast pick-up and deposit. We rented the no limit pocket wi-fi for 16 days and we never were out of line: place visited include Kanazawa, Kyoto, Hiroshima, Nara, Osaka, Miyajima and Hakone. I really appreciated the notification e-mail during the trip. As you may understand, internet is essential for non japanese speaking, and with CDJapan we could focus on the trip and enjoy Japan!
ze doen wat ze beloven en het werkt gewoon erg makkelijk. WifiBox was er op het afgesproken moment. Duidelijk instructie (incl. FAQ), retourenvelop aanwezig. Snelle verbinding en altijd bereik gehad. Totaal geen opmerkingen. Ik ben zeer tevreden.
The process of renting is very easy. Had an easy time collecting the item from the post office at NRT and returning back on the post box in Kansai airport. The battery lasted for a long time. The wifi was very fast. I was very happy with CDJapan.
Was a very user friendly experience that I would recommend to anyone traveling in Japan.
I was generally pleased with the service.
I had good internet all the time. Very easy to use.
Fantastic response times and professional, friendly service.
The pocket wifi rental is an excellent service. Item was waiting for me at my hotel and worked right away. Had constant service throughout my entire trip, and kept me connected to the internet at all times.
Really useful gadget to have when travelling around japan. No problems with the wifi box. Always high speed internet and the pick up, renewal and drop off processes were simple. Recommend!
Quick, convenient, reasonably-priced and instructions are easy to understand. I have many overseas visitors and I only use CDJapan SIM cards and devices. Users must just make sure there is no theft protection or other form of SIM lock enabled on their device before they come!
Fantastic service. Easy to order, use, great range of coverage, great battery life, strong and stable wifi. I would recommend this to anyone travelling to Japan!
Excellent value for money. No blind spots even in remote areas!
Good service. Device arrived as scheduled and with clear instructions on how to set up and use. Solid and stable wifi connection achieved, even in car. Convenient return service too. Perhaps a little costly, at just over JPY600 per day. That’s the only criticism I can think of.
the wifi device has some quirks and in my experience worked best in bluetooth mode. just having the wifi on would mean that in long periods without activity the router would sleep, and had to be manuall reactivated and re paired. I noticed a number of occasions where wifi connection wasn't actually working also. with Bluetooth pairing, the phone kept the wifi router on more reliably, and connected with less fuss, although the connection over wifi was much faster... but good over all and helped me get around Japan on my stay
Nice coverage and signal was very good at most places.
Received the response in a timely manner. Very good customer services.
The wifi device was delivered on time to our hotel only 2 days after having ordered it. Instructions were simple and clear, worked perfectly the whole trip.
Strong connection, however didn’t work while underground on the subway. Also sometimes had to hold the power button down for 20+ seconds to turn it on/off.
Loved the portable wifi. It was useful and provided a generous amount of data for me and my partner during our 2 week trip. Will definitely rent again.
It was a very efficient service and the internet option purchased worked successfully with a fast stvic and even worked on the subways in Tokyo and Kyoto which I guess is also down to Japan Infrastructure. Would definitely use again if come to Japan again and price was very reasonable for service offered.
The rental wifi unit form CDJapan was perfect. It provided fast and reliable wifi unit, was easy to carry and charge, and there were straightforward ordering and return processes. Most importantly, the rental was at a reasonable price. Very pleased with the overall experience!
Easy to pick up at airport. Easy to connect. But found battery would not last the day we were out, had to always recharge whilst out which added worry