Intermittent internet service, however transaction was otherwise smooth


Ordered Item(s):
Mobile Wifi High Speed Unlimited 13 days Rental Cloud Air


This rental service is top notch. The equipment I received was very high quality and never failed me. It is very easy to use and comes with effortless instructions. A life saver and must have for your trip to the beautiful country of Japan. I will used CDJapan every time I visit, no need to look for any other WiFi rental provider. They will take care of all your needs.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 7 days Rental (Softbank)

Device used:
iPhone 8 but used the mobile WiFi device not the SIM card!


Great service, sim card was delivered on time before my arrival in Japan. The envelope contains all of the required steps to use and activate the service. The sim served its purpose on my 2 week Japan trip with plenty of coverage which was great as I always needed to use Google Maps and check out restaurant reviews!


Ordered Item(s):
SIM Card 10 days Rental

Device used:
Huawei P20


Prior to booking the website is an hit overloaded


Ordered Item(s):
Mobile Wifi High Speed Unlimited 18 days Rental (Softbank)


A great and simple service as usual.


Ordered Item(s):
SIM Card 16 days Rental (110/day)
SIM Card 16 days Rental (110/day)

Device used:
Samsung Galaxy S8


Reliable and quick service. Not only did the pocket WiFi get to me quickly, but it also worked in all parts of Tokyo I travelled to. I can always count on CDJapan for fast, reliable service! Very satisfied!


Ordered Item(s):
Mobile WIFI Standard Speed 30 days Rental (200MB/Day)


Much better this time. I didn't have to keep restarting my phone to get it to work. Great Job!


Ordered Item(s):
SIM Card 14 days Rental

Device used:
Samsung Galaxy S6


Great service as always. Picked up at Narita Airport post office, it was charged and worked as soon as you turned it on and put the credentials in your devices. Battery life was great, and the coverage likewise. Very little if any dropout the entire time, even in Shinkansen tunnels.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 14 days Rental (Softbank)


Great service as always. I made a couple of mistakes 1, ordering it to start the day after I ordered it (I actually wanted to start it about a week later - when I arrived in Japan) and I needed an extra day. Both were easily dealt with. And setting up on my iPhone11 was really easy!


Ordered Item(s):
Nano SIM Card 15 days Rental (350MB/day)

Device used:
iPhone 11 MWM02B/A


The pocket wifi was good and the 350 MB / day was more than enough to stay online, use maps and apps while hiking etc. Next time maybe make sure the Bus Ticket is also in the envelope though ;) Was not a biggie, thank you for refunding the money so fast! I will use your service next time I visit Japan definitely :)


Ordered Item(s):
Mobile WIFI Standard Speed 10 days Rental (350MB/Day)


Great service. Fast reliable. Highly recommend for a couple travelling together with multiple devices


Ordered Item(s):
Mobile Wifi High Speed Unlimited 14 days Rental (Softbank)


Very happy! Rented the pocket wifi for casual users, 350 mb. We used it mainly for maps of areas we were travelling to and for sorting out buses and trains on how to get there. Found the 350 mb to be sufficient. It also worked everywhere we went - Tokyo, Fuji-san, Matsumoto, Tateyama, Kyoto, Osaka, Hiroshima - as well as on all trains. Highly recommended!


Ordered Item(s):
Mobile WIFI Standard Speed 30 days Rental (350MB/Day)


The service was seamless, when we arrived at the Hotel , the pocket WIFI's were there . The system used to return the units is also made easy , by placing the units in any Post Box any where in the country. The system WORKS.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 15 days Rental (WiMAX)
Mobile Wifi High Speed Unlimited 15 days Rental (WiMAX)
Mobile Wifi High Speed Unlimited 14 days Rental (WiMAX)

Device used:
Pocket WIFI's


This device was extremely useful to me in Japan, and I really couldn't have done without it.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 17 days Rental (Softbank)


great service, easy to use


Ordered Item(s):
Mobile Wifi High Speed Unlimited 6 days Rental (WiMAX)


Very good service, ave used this service before. Good customer relations


Ordered Item(s):
Mobile Wifi High Speed Unlimited 70 days Rental (Softbank)


Very simple to use. Ordered via website. Picked up at Narita Airport. modem was already charged 100% and instructions were included. Very fast D/L speed and didn't lose connection even when traveling from Tokyo to Kyoto to Osaka. Did have some slow connectivity in the subway, but we were deep underground and it was to be expected. Modem range was very good well over 100ft. Battery life is excellent, stayed charged all day with heavy use (Google Maps, and Youtube video streaming). Return was simple using the included return enveloped and just dropped off in the postal box at KIX airport. 10/10 use this service again. Highly recommend.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 09 days Rental (Softbank)


Good Price and super easy to use. You can send it easyli to your hotel and when it’s finished bring ist to the next Post Box.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 13 days Rental (Softbank)


It was very easy to order, I was keept up to date on every status of my order by e-mail, the possibilities to pick it in the airport up or get it sent to my hotel was very conviniend, easy to return and easy to use. Worked perfectly - thank you.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 10 days Rental (Softbank)


Very, very good. I rented a mobile Wi-Fi router for two weeks in Tokyo and everything worked great. Even though there was an issue with my hotel booking and delivery, CD Japan informed me immediately and managed for me to get my device in time. Thank you so much for that! The device itself worked super well, internet was always very quick and available everywhere I went. Battery lasted all day, even if switched on all the time. It sometimes switched itself off though, which was a little bothering, but I think it was the (really) hot weather's fault. Return was as easy and convenient as described. Really great experience and I recommend it and also will use it again any time. Thank you very much!


Ordered Item(s):
Mobile Wifi High Speed Unlimited 14 days Rental (Softbank)


Received items at hotel as expected, and using the wi-fi was easy. Only problem is that it sometimes doesn't work on the subway, but that's to be expected. Returning was easy at the JP Post Counter at the airport (and it allowed me to use the wi-fi to the fullest extent).


Ordered Item(s):
Mobile Wifi High Speed Unlimited 12 days Rental (WiMAX)


I have used this service before. Always very easy to pickup and return. Very clear and easy to follow instructions.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 5 days Rental (Softbank)


Third time I use the service in the last 3 years and everything worked as planned.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 12 days Rental (Softbank)

Device used:
Samsung 10 plus


Quality of the service was very good. Connections with router are smooth, all connected phones and PCs worked perfect. Also the coverage was proper both in the big cities as well as in the countryside. The only small issue is the router in the offer has battery not sufficient for full day of normal data usage (communicators, maps, sporadic Internet browsing with no video etc.). You just need to have a power bank handy if you spent most of the day sightseeing.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 23 days Rental (Softbank)


I’ve been using CDJ rental service for years now every time I go to Japan and it’s always been reliable and convenient.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 7 days Rental (Softbank)


A must-have every time I visit Japan! Highly recommend it! Before learning about this service, we would periodically go to a Net cafe to use the internet, which was inconvenient and pricey. The pocket WiFi is extremely convenient! You can get high-speed internet basically anywhere and it is small so easy to carry around. I usually have it sent to my family or friend so I can pick it up, but it is also very easy to get it delivered to the airport, hotel, or Airbnb. It comes with a self-addressed and posted envelope so it’s easy to drop it into a postbox to return as well. Even if you don’t have cellphone service in Japan, you can use an app like Facebook messenger to make calls or send messages. If you have an iPhone, you can also send texts/iMessages over the WiFi.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 36 days Rental (Softbank)

Device used:
IPhone X MQCP2LL/A


Great service! Thank you so much. The WIFI Pocket was delivered on time and made our holiday so easy and smooth, but the thing that we enjoyed the most was the super efficient and fast customer service, that would reply to our email queries within minutes and provided immediate support. We highly recommend using this service to everyone going to Japan.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 21 days Rental (Softbank)


Excellent service. I have used cdjapan twice, and I'll use it again next Time.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 16 days Rental (Softbank)

Device used:
Xiaomi M2 Lite


Very convenient delivery, both to and from the customer. And the mobile internet service works well and stably


Ordered Item(s):
Nano SIM (350MB/1 day) 21 days Rental

Device used:
Xiaomi Redmi Note 3


Very good service! It's essential to rent pocket wifi when visiting Japan so that getting lost is not a problem anymore! Battery should have longer life for the day but you can opt to switch the device on just when in need. Overall I'm satisfied :)


Ordered Item(s):
Mobile Wifi High Speed Unlimited 10 days Rental (Softbank)


Service was great. It was incredibly convenient to have a SIM card and wifi box during our stay -- wish such a service existed at an affordable price in the States.


Ordered Item(s):
Nano SIM Card 64 days Rental (350MB/day)
Nano SIM Card 64 days Rental (350MB/day)
Mobile Wifi High Speed Unlimited 64 days Rental (Softbank)

Device used:
Samsung S8 G950U


I picked up the pocket wifi upon arrival at post office (Narita Airport). Set-up was fast and easy.The pocket wifi was the perfect solution for me, it was reliable and worked anywhere. Returning it with the provided envelope was fast and simple. I'm a so-called "heavy user" which is why I chose CDJapan.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 35 days Rental (Softbank)

Device used:
Softbank unlimited pocket wifi 303ZT (I think)


Fast.Easy.convenient. Will rent again.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 40 days Rental (Softbank)


Ordered it a few weeks before we left Australia, delivered to the hotel as promised and waiting for me when I arrived in Japan, easy to set up and supported several devices with no problems, easy to return just drop it in a post box plus you get frequent reminders for when it is due back and confirmation when it has been received back by CD Japan.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 18 days Rental (Softbank)


CD Japan is consistently one of the most inexpensive services, plus it's unlimited data. Also, it's very convinient as it's delivered to where I'm staying before I get there, and at the end of my contract I just drop the prepaid envelope in the post box. Between that and the tons of free WiFi services popping up in Tokyo, I don't need a different service.


Ordered Item(s):
Nano SIM Card 20 days Rental (110/day)

Device used:
Samsung Galaxy S9+ SM-G965U1


I chose CDJapan due to the flexible and convenient pick up and drop off location. I also chose CDJapan because of their quick response time and ongoing communication during troubleshooting times and their 7day mobile wifi plan which was perfect for me and my circumstances.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 7 days Rental (WiMAX)


Worked seamlessly the entire time. Ran out of battery one day after heavy use.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 24 days Rental (Softbank)


Very nice service and good quality!!


Ordered Item(s):
Nano SIM (350MB/1 day) 180 days (Approx. 6 months) Rental

Device used:
iphone7 A1778


Extremely good and when one of the devices I rented stopped working, there was prompt and quick customer service to help me immediately get another device out.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 13 days Rental (Softbank)


Staff was very accommodating and sent the device to my dorm room. Very easy to set up, charged fairly quickly, and battery life was good. I got signal everywhere I went, which was nice. Sometimes the device would turn itself off and pressing the power button wouldn't work so I'd have to plug it in to charge so it would come on, then it'd be fine (but it would be fully charged). That's my only complaint. Everything was nice and convenient.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 42 days Rental (Softbank)


Brilliant. Worked everywhere we went in Japan (urban and rural). Fast, convenient.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 14 days Rental (Softbank)


The CDJapan Rental was fantastic! I always had service, and I don't think I ever overused the data so the service was never slow. It was very reliable and easy to use. The instructions were clear, and returning the SIM card was also easy to do. Overall, it was great.


Ordered Item(s):
Nano SIM Card 56 days Rental (110/day)


Excellent service. This is the third time I have used CDJapan for pocket wifi and each time its been seemless - very easy to use and a great product.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 13 days Rental (Softbank)


Easy to get, use and return. Sounds like it's not enough at first but it was great! + the communication was good too. Thank you!


Ordered Item(s):
Nano SIM Card 90 days Rental

Device used:
Lg G5


Super easy. Picked up the rental at Narita airport, worked perfect, no issues.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 21 days Rental (Softbank)

Device used:
iPhone XS Max A1921


Easy pickup & dropoff. Internet via Wifi not always available.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 10 days Rental (Softbank)

Device used:
Smartphones & IPads Samsung J


This is second time I used CD Japan, very easy and straight forward.


Ordered Item(s):
Mobile WIFI Standard Speed 14 days Rental (350MB/Day)


Very convenient to pick up and return the WiFi equipment. Very portable and works well.


Ordered Item(s):
Mobile WIFI Standard Speed 14 days Rental (110MB/Day)


loved your WiFi rental service. Everything’s so clear and easy. It’s a must have for anyone traveling to Japan. I’ve been recommending your WiFi pocket to everyone I know who are planning to travel to Japan.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 10 days Rental (Softbank)

Device used:
WiFi pocket


Excellent, affordable, easy to use. Would recommend.


Ordered Item(s):
Mobile Wifi High Speed Unlimited 10 days Rental (Softbank)